Catalina

Had fun on Catalina Island on Labor day. The only trouble was the Catalina Explorer ferry that had it's return trip delayed by 5 hours. Very bad customer service, we ended up coming back on the much more professionally operated Catalina Express. If google ever crawls my blog, hope they pick up on this negative review of Catalina Express.

One thing I don't know is who maintains quality control on such ferry and other tourist services. I mean, most customers to tourist places are first timers, and unlikely to be repeat customers. For abusiness in a tourist town, is the only reward for good service a better rating in Zagat/Frommers/blogs(?). Particularly in a place like Catalina where there is not enough competition to begin with (due to the small size). Maybe the tourism board at such places keeps a good tab on businesses.