Indians stick

I was wondering how it is that most Indian businesses in the US suck when it comes to customer service. Bet it the video rental places with in-your-face "We do not waive late fees" posters or grocery stores with old and mislabeled merchandise, or the shoddy service of indiaplaza.com that I made the mistake of ordering from. The answer in my mind is the lack of choice. We Indians have grown up in an environment without choice, where the customer will bicker with the shopkeeper, but not take his/her business elsewhere.

The same holds true for personal relationships. When things are not working, Indians still tend to stick. Because in our culture, the exercise of choice is almost considered a sin. But finally, the Lexus will win. It has to.